Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Please note that purchased samples and mass production items are not eligible for return or refund. However, if there is a quality issue, we will be happy to discuss it with you to find a better solution.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Price difference
- Personalized products
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase using freight collect or postage due, as we are unable to accept such packages.
There are certain situations where refunds are not granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Any further questions
If you have any further questions or your situation was not listed above, please don’t hesitate to contact us at here for questions related to refunds and returns.
